ORDER & PAYMENT｜订单与付款
What payment methods does EV TIME accept?
English:
EV TIME accepts the payment methods displayed during checkout, including the available online payment options provided by our payment partners.
Bahasa Melayu:
EV TIME menerima kaedah pembayaran yang dipaparkan semasa checkout, termasuk pilihan pembayaran dalam talian yang disediakan oleh rakan pembayaran kami.
Does EV TIME support Cash on Delivery (COD)?
English:
No. COD is not available for purchases made through the EV TIME official website. All orders must be paid online before the order can be processed.
Bahasa Melayu:
Tidak. COD tidak disediakan untuk pembelian melalui laman web rasmi EV TIME. Semua pesanan perlu dibayar secara dalam talian sebelum pesanan diproses.
When will my order be confirmed?
English:
Your order will be processed after successful payment verification. An order confirmation will be sent to the contact details provided during checkout.
Bahasa Melayu:
Pesanan anda akan diproses selepas pembayaran berjaya disahkan. Pengesahan pesanan akan dihantar ke maklumat hubungan yang diberikan semasa checkout.
Can I cancel my order after payment?
English:
Once an order has been confirmed or prepared for shipment, cancellation may not be possible. Please contact EV TIME as soon as possible if you wish to request a cancellation.
Bahasa Melayu:
Selepas pesanan disahkan atau disediakan untuk penghantaran, pembatalan mungkin tidak dapat dilakukan. Sila hubungi EV TIME secepat mungkin jika ingin memohon pembatalan.
SHIPPING｜发货与物流
How long does it take to ship my order?
English:
Orders are normally processed according to the processing time stated on the product page or during checkout. Delivery time depends on the courier and destination.
Bahasa Melayu:
Pesanan biasanya diproses mengikut tempoh pemprosesan yang dinyatakan pada halaman produk atau semasa checkout. Tempoh penghantaran bergantung kepada pihak kurier dan lokasi penghantaran.
Can I track my parcel?
English:
Yes. Once your order has been shipped, tracking information will be provided when available.
Bahasa Melayu:
Ya. Selepas pesanan dihantar, maklumat tracking akan diberikan apabila tersedia.
What should I do if my parcel is delayed?
English:
Delivery times are estimates and may be affected by courier operations, weather, public holidays or other unforeseen circumstances. Please contact us if your parcel has experienced an unusual delay.
Bahasa Melayu:
Tempoh penghantaran adalah anggaran dan mungkin terjejas oleh operasi kurier, cuaca, cuti umum atau keadaan yang tidak dijangka. Sila hubungi kami sekiranya parcel mengalami kelewatan yang luar biasa.
What should I do if the parcel arrives damaged?
English:
Please take clear photos/videos of the parcel before opening it. We strongly recommend recording a continuous, unedited unboxing video from the unopened parcel until all contents have been checked.
Bahasa Melayu:
Sila ambil gambar/video yang jelas keadaan parcel sebelum membukanya. Kami sangat mengesyorkan anda merakam video unboxing secara berterusan dan tanpa suntingan sehingga semua kandungan diperiksa.
3. PRODUCT｜产品
Are EV TIME watches genuine?
English:
Yes. EV TIME is committed to supplying genuine products. If you have any questions regarding a particular model, please contact our customer service team.
Bahasa Melayu:
Ya. EV TIME komited untuk membekalkan produk tulen. Sekiranya anda mempunyai sebarang pertanyaan mengenai model tertentu, sila hubungi khidmat pelanggan kami.
Why may the module number or code be different from what I see online?
English:
Certain product markings, module numbers, reference numbers and production codes may vary depending on the model, production batch and market version.
A module number or code should not be used as the sole method of determining authenticity.
Bahasa Melayu:
Sesetengah tanda produk, nombor modul, nombor rujukan dan kod pengeluaran mungkin berbeza mengikut model, kumpulan pengeluaran dan versi pasaran.
Nombor modul atau kod tidak seharusnya digunakan sebagai satu-satunya kaedah untuk menentukan ketulenan produk.
Why does the packaging or manual look different?
English:
Packaging, manuals, warranty cards and accessories may differ according to the model, production batch and intended market. This does not necessarily indicate that the product is not genuine.
Bahasa Melayu:
Pembungkusan, manual, kad waranti dan aksesori mungkin berbeza mengikut model, kumpulan pengeluaran dan pasaran yang dimaksudkan. Perbezaan tersebut tidak semestinya menunjukkan produk tidak tulen.
Is the watch brand new?
English:
Unless otherwise stated on the product listing, our products are supplied as new products.
Bahasa Melayu:
Melainkan dinyatakan sebaliknya pada halaman produk, produk kami dibekalkan sebagai produk baharu.
WEBSITE & PROMOTIONS｜官网与促销
Can promotional prices change?
English:
Yes. Promotional prices, vouchers and campaigns may change or end according to the applicable promotional period and conditions.
Bahasa Melayu:
Ya. Harga promosi, voucher dan kempen boleh berubah atau tamat mengikut tempoh dan syarat promosi yang berkenaan.
Why is the price on EV TIME different from Shopee or TikTok Shop?
English:
Prices and promotions may differ between EV TIME and third-party marketplaces due to different platform fees, campaigns, vouchers and promotional arrangements.
Bahasa Melayu:
Harga dan promosi mungkin berbeza antara EV TIME dan platform pihak ketiga seperti Shopee atau TikTok Shop disebabkan oleh perbezaan yuran platform, kempen, voucher dan promosi.
Can I use a Shopee/TikTok voucher on the EV TIME website?
English:
No. Vouchers and promotions issued by third-party marketplaces are generally only valid on the respective platform unless otherwise stated.
Bahasa Melayu:
Tidak. Voucher dan promosi yang dikeluarkan oleh platform pihak ketiga biasanya hanya sah di platform masing-masing kecuali dinyatakan sebaliknya.
Still Have Questions?
English
Can't find the answer you're looking for?
Contact EV TIME through our official customer service channels. Our team will be happy to assist you with product information, orders, delivery, warranty and after-sales enquiries.
Bahasa Melayu
Tidak menemui jawapan yang anda cari?
Hubungi EV TIME melalui saluran khidmat pelanggan rasmi kami. Pasukan kami sedia membantu berkaitan maklumat produk, pesanan, penghantaran, waranti dan perkhidmatan selepas jualan.