Can I return my watch if I change my mind?
English:
Returns due to change of mind may be subject to our Return & Refund Policy and approval. Products must generally be unused, unworn and in their original condition.
Bahasa Melayu:
Pemulangan disebabkan perubahan fikiran mungkin tertakluk kepada Polisi Pemulangan & Bayaran Balik serta kelulusan kami. Produk secara amnya mestilah tidak digunakan, tidak dipakai dan dalam keadaan asal.
I received the wrong watch. What should I do?
English:
Please contact EV TIME as soon as possible and provide your order number, photos and a continuous unboxing video if available. We will review the case and advise you on the next steps.
Bahasa Melayu:
Sila hubungi EV TIME secepat mungkin dan berikan nombor pesanan, gambar serta video unboxing berterusan jika ada. Kami akan menyemak kes tersebut dan memberikan arahan seterusnya.
My watch arrived damaged. What should I do?
English:
Please do not wear or use the watch. Take clear photos/videos of the product and packaging and contact us immediately. A continuous unboxing video may be requested for verification.
Bahasa Melayu:
Jangan memakai atau menggunakan jam tersebut. Sila ambil gambar/video yang jelas produk dan pembungkusan serta hubungi kami dengan segera. Video unboxing berterusan mungkin diperlukan untuk tujuan pengesahan.
How long does a refund take?
English:
Once a refund has been approved and processed, the actual time for the funds to appear in your account depends on the payment provider or financial institution.
Bahasa Melayu:
Selepas bayaran balik diluluskan dan diproses, tempoh sebenar untuk wang masuk ke akaun bergantung kepada penyedia pembayaran atau institusi kewangan.